When your cargo is in transit across time zones, you shouldn't have to wait for business hours to get answers. Anchora Logistics Services assigns every client a dedicated account manager backed by a 24/7 operations centre that monitors all active shipments, responds to exceptions and proactively communicates delays before they become problems.
Our support covers everything: real-time shipment queries, documentation questions, customs hold updates, proof of delivery requests, re-routing in emergencies and escalation handling. Average response time to client messages is under 4 minutes — measured, tracked and reported on every account.
Dedicated account manager for every client
Operations centre staffed 24 hours, 7 days a week
Average response time under 4 minutes
Proactive exception management and alerts
Multi-channel support: phone, email, WhatsApp, Slack
Weekly performance reports and quarterly reviews
Our operations centre uses AI-powered exception management to flag at-risk shipments before clients notice a problem. When a vessel is delayed, a truck is held at a border or a flight is cancelled, our team is already working on alternatives and has typically resolved the issue before the client asks.
For enterprise clients, we provide a dedicated WhatsApp or Slack channel for your logistics team, weekly performance reporting, quarterly business reviews and an SLA with guaranteed response times. This isn't a call centre — it's a genuine extension of your supply chain team.
Tell us about your shipment and our team will respond within 2 hours with a competitive quote.
Our freight specialists are available 24/7 to assist with quotes, bookings and tracking.
Our team responds within 2 hours. No commitments — just honest, competitive freight pricing.